Shipping policy

Thank you for shopping with ZAD SERVICE INC.

We aim to process and ship orders as efficiently as possible.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders may not be processed or shipped on weekends or U.S. holidays.

During holidays, promotional periods, or periods of high order volume, processing may take additional time.

2. Shipping Methods

Available shipping methods, shipping costs, and estimated delivery times will be displayed during checkout based on your delivery address.

Delivery estimates are provided for reference and are not guaranteed.

3. International Shipping

For international orders, delivery times may vary depending on the destination country, customs procedures, local carriers, and other factors.

Customers are responsible for providing a complete and accurate delivery address.

4. Customs Duties and Taxes

International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, such charges are the responsibility of the customer.

5. Shipping Delays

Delivery may be delayed due to circumstances beyond our reasonable control, including:

  • Carrier delays
  • Severe weather
  • Natural disasters
  • Public holidays
  • Customs processing
  • Transportation disruptions
  • Incorrect address information
  • Other unforeseen circumstances

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If an order is returned because of an incorrect or incomplete address, additional shipping costs may apply if the order needs to be reshipped.

7. Lost or Damaged Packages

If your package appears to be lost, significantly delayed, or arrives damaged, please contact us at support@aveudj.shop.

Please provide your order number and relevant information so that we can investigate the shipment and determine an appropriate resolution.

8. Tracking Information

When tracking information is available, it will be provided after your order has shipped.

Tracking information may take some time to become active after the carrier receives the package.